James Sellicks Lettings has a commitment to resolve issues quickly and reliably.
We have a new online reporting system for urgent and routine repairs.
Our online system helps us to receive the information that we need in order to understand your problem.
It also allows you to upload photographs that may help our contractors to bring the right tools and equipment to fix your problem.
Please see the below guidance on emergency, urgent and routine repairs.
If you have any queries, please do not hesitate to contact us on 0116 285 1600.
If you smell gas in the property, make sure the gas appliances are off. Open the windows and do not use any electrical devices, including your mobile phone.
If you suspect a gas leak, turn off the gas using the gas cock and call the Gas Emergency Service on 0800 111 999.
These are repairs which, if not carried out, present a danger to you or the public, jeopardise your health, safety or security, or present an immediate risk of serious damage to the property.
- Gas leaks or blocked flues
- Major water leaks or burst pipes which cannot be controlled by using the stopcock
- Complete loss of power supply if not due to power cut (you should check with your neighbours)
- Unsafe or dangerous electricity fittings, unless it is your own electrical appliance causing the fault(you should check the trip switch first)
- Broken WC if unusable and no other WC available
- Missing manhole cover if dangerous
- Blocked or overflowing main drains or sewers where there is a health risk
- Damaged external doors or windows including locks which leaves the property insecure or is a danger to life and is the landlord’s responsibility
- Serious roof leaks
- Other items where there is a danger to life, limb or property.
Emergency repairs must continue to be reported to us by telephone on 0116 285 1600.
Work to be dealt with which, if not carried out, will cause serious inconvenience to you.
- Heating repairs including complete breakdown, especially during the winter season (usually 1st October until 31st March)No hot water
- Electrical defects including lampholders, flexes, sockets and switches
- Partial loss of electrical power (where not caused by your own appliances)
- Faulty smoke alarms (you should check the batteries before reporting the repair)
- Partial loss of water supply
- Essential plumbing repairs including minor water leaks, overflows, taps which cannot be turned off, blocked sink, wash hand basin or bath
- Broken WC
- Extractor ventilation for enclosed bathrooms and kitchens
- Damaged external doors or windows including locks
Non-priority repairs which will not cause serious inconvenience to you.
- Oven not working
- Appliance not working and is the landlord’s responsibility including washing machine, fridge freezer, dishwasher etc
- Non-urgent defects in heating or hot water supply
- Defective roof tiles and chimney pots
- Leaking guttering
- Faulty intercom/entry handset
- Loose or broken stair banister, handrail or stair tread
- Non-urgent oven or appliance intermittent faults
- Defective flooring
- Minor plumbing issues including dripping taps or shower units
- Ceiling and wall plaster defects
- Joinery works including kitchen fittings, easing doors and windows
- Re-affixing property fittings or furnishings
- Remedial works to garden including fencing, walls and paths
- Non-urgent masonry work
Who is responsible for repairs?
As your letting agent, we have a legal duty to carry out certain repairs when these are needed. As legislation changes, the responsibility for specific repairs may also change. This means that there may be times when we have carried out certain repairs in the past, but because of changes in the law, a specific repair may become your responsibility, or vice versa.
We expect that as time passes, normal wear and tear will occur to your home. Should your home require a repair because of either neglect or damage caused either by you, your family, or by your guests and visitors to the property, we will expect you to carry out any necessary repairs. If a repair is needed because of your neglect or damage, we may give you notice to make good and in some cases we may carry out the repair on your behalf and then charge you for the cost.
There may be some occasions when we will carry out a repair for which we are not generally responsible. This will usually depend on your circumstances, and these are known as discretionary repairs.
The sections below provide advice on which repairs are our responsibility, and which are yours. If you still have any queries about whose responsibility a specific repair is then please contact us.
We are all responsible for the environment so please do not put paint, oil or petrol into the drains or leave litter or broken glass around the premises.
- You are responsible for keeping your home in a reasonable condition and for attempting to solve minor problems.
- You are expected to take reasonable precautions to prevent damage to the property by fire, frost, the bursting of water pipes or the blocking of drains and sinks.
- We strongly recommend that you take out contents insurance for your belongings in your home.
- You must provide access each year for the annual gas safety inspection.
- We rely on you to report any faults promptly and as fully and accurately as you can. Be sure to provide access to our contractors at the appointed time to ensure that the repair can be undertaken within our agreed timescales.
- Please check the contractor's identification and confirm with them the work that needs to be done. Keep the area clear of furniture, pets and children.
- Finally, remember that someone else will be moving into your home if you ever decide to leave. Please make sure that the property is clean, tidy, reasonably decorated and that all your unwanted belongings have been cleared, including any in the roof space.
We are obliged to keep the structure and exterior of your home and the building in which it is situated in good repair.
We also undertake to keep in good repair and proper working order installations for the supply of water, gas and electricity, for sanitation and for room and water heating.
We are legally required to check the safety and operation of the gas installation and appliances once a year. Installations which are not checked and serviced can become inefficient or dangerous.
In the case of apartments, the managing agent will take reasonable care to keep common entrances, halls, stairways, lifts, passageways, rubbish chutes and any other common parts in reasonable repair.